Mastering online workshops: best practices from iNNERSHiP Coaches

Running online workshops can still be a challenge in 2025, but tools like Google Meet, Microsoft Teams, and Zoom can become your greatest allies. Here are our tried-and-tested best practices to make your online sessions a resounding success.

1. The Chat: a classic tool with powerful potential 💬

The chat remains one of the most effective tools to energise your sessions:

• Gather ideas: Ask an open question and let participants share freely.

• Run polls: Kick off with an engaging activity, such as the well-loved iNNERSHiP roundtable: “What are you bringing to the session? What are you taking away?”

• Get instant feedback: Quickly gauge the group’s pulse.

Key to success: always provide clear instructions to ensure the chat remains productive and doesn’t descend into chaos.

2. Effective breakout groups: clarity and structure first

Breakout groups offer a fantastic opportunity for focused collaboration, provided they are well-structured:

• Google Meet: Use "Rooms" to create breakout groups with ease.

• Microsoft Teams: Activate "Breakout Rooms" to segment participants.

• Zoom: Set up "Breakout Rooms" with great flexibility.

Before dividing participants, clearly outline objectives to keep each group effective and on track.

3. Be present without being overbearing 👀

A good coach knows how to strike the right balance:

• Time your interventions: Visit each group with a clear time frame.

• Mini check-ins: A simple “Need help?” can often resolve issues quickly.

These small gestures reinforce collective energy and prevent stagnation.

4. Anticipate transitions ⏳

Poorly managed transitions can disrupt the flow. Here’s how to prepare for them:

• Self-guided materials: Provide clear instruction sheets.

• Mini activities: Plan a simple task participants can complete while waiting for your return.

5. Prepare for the unexpected: stay in control 🚨

Technical glitches shouldn’t derail your workshops. Here are a few tips:

• Backup connection: Keep a phone or alternate link at hand.

• Contingency plan: Share essential details with participants ahead of the session.

By anticipating these details, interruptions become minor anecdotes rather than major setbacks.

6. Practical tips for facilitators 🛠️

For smoother online workshops, follow these tips:

• Sound quality: Invest in a good microphone.

• Engaging icebreakers: Start with an activity that captures everyone’s attention.

• Parking lot: Create a space to note off-topic ideas without losing focus on the main agenda.

• Managing difficult behaviours: Gently steer participants back to the topic to maintain group dynamics.

Online workshops provide a fantastic opportunity to create spaces where everyone can express themselves and grow. Don’t hesitate to share your experiences—whether positive or challenging—so we can continue to refine and enhance our approaches.

Thank you for playing a key role in the success of each participant. So, what will you try in your next workshop?